Tools Self-Help Articles
The service desk admins and agents in Swingtech IT want you to resolve some issues on your own. To help you with this, we've provided solution articles in our IT knowledge base. You can access these articles right from the self-service portal, without the need to log in. Having said that, there are many more articles that you can access to resolve Swingtech specific tool issues by logging into the helpdesk.
The knowledge base is provided right on the home page, but you can use the search field to find
solutions for specific issues. One example is:
You can also click on "Browse Help Articles" on the home page to be directed to our IT knowledge base:
Suggested solutions
The portal also suggests solutions in case the issue you’re reporting happens to have a relevant solution in the knowledge base- even before you submit the ticket.